Welcome to Mursilex Delivery Services. These Terms & Conditions govern your access to and use of our website, mobile applications, and the parcel delivery, pickup, transportation, and related logistics services we provide within Morocco and, where applicable, via our international partners. Please read these Terms carefully. By using our services you agree to be bound by these Terms.
Mursilex provides domestic parcel pickup, handling, transportation and delivery services. International carriage may be offered in partnership with third-party carriers. Service availability, transit times and specific terms for international shipments are subject to third-party carrier terms and applicable import/export and customs rules.
To use certain features you may be required to register for an account. You must provide accurate, complete information and keep it up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to notify us immediately of any unauthorized use.
Customers are responsible for properly packing and labeling Shipments to withstand normal handling. Fragile, valuable or easily damaged items require appropriate packaging and should be declared. Mursilex may refuse to accept poorly packaged items at its discretion.
You must not ship prohibited items. Examples of prohibited or restricted items include (but are not limited to):
We reserve the right to open and inspect Shipments and to refuse carriage, and you will indemnify Mursilex for any loss arising from shipping prohibited items.
Liability for loss or damage to a Shipment is limited to Mursilex’s liability under these Terms and applicable law. Customers may declare a value for a Shipment (Declared Value) and/or purchase additional insurance coverage where available. Declaring a value and/or purchasing insurance may increase the available compensation in the event of loss or damage. Failure to declare value may limit available recovery.
Except where prohibited by law, Mursilex’s liability for any loss or damage (whether in contract, tort including negligence, or otherwise) is limited to the lesser of the Declared Value of the Shipment or the maximum amount permitted by applicable law. Mursilex is not liable for indirect, special, incidental or consequential losses, including loss of business, profits or goodwill. Where the law requires higher liability limits for particular Shipments, those legal limits will apply.
If your Shipment is lost, damaged or delayed, you must follow the claims procedure below:
For international Shipments, Customers must comply with all export, import and customs laws of Morocco and destination countries. You must provide accurate descriptions and values for goods. Mursilex and our partners may provide customs clearance services but are not customs authorities; you are responsible for duties, taxes and any penalties arising from incorrect declarations.
We are not liable for delays or failures resulting from events beyond our reasonable control, including natural disasters, strikes, war, acts of government, pandemics, transportation disruptions, or other force majeure events. Where possible we will provide notice and take steps to minimize disruption.
Mursilex may subcontract carriage or other services to authorized third-party carriers and service providers. When we do so, those parties’ terms and limitations may apply. We remain responsible for coordinating service but are not liable for third-party carrier actions beyond our control except where required by law.
We process personal data in accordance with our Privacy Policy. By using our services you consent to the collection, use and disclosure of your personal information for purposes of providing, billing and improving our services, and where required by law or lawful requests from authorities.
All content on our website and applications including trademarks, logos, text, graphics and software is the property of Mursilex or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce or use our content without our express written permission.
We may suspend or terminate access to services and accounts where there is a breach of these Terms, fraudulent activity, failure to pay outstanding fees, or behaviors that may expose Mursilex to liability or regulatory risk. Termination does not relieve you of obligations accrued prior to termination.
We may update these Terms from time to time. Material changes will be posted on our website with an updated “Last updated” date and, where appropriate, notified to registered Customers. Continued use of services after changes constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the Kingdom of Morocco. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Moroccan courts, unless the parties agree to an alternative dispute resolution mechanism in writing.
If you have questions about these Terms, wish to file a claim, or need support, contact us:
By placing a booking or otherwise using Mursilex services you acknowledge that you have read, understood and agree to these Terms & Conditions. This document is provided for informational purposes and does not constitute legal advice. For company-specific or legally binding terms, consult your legal counsel.
MursileX is a Moroccan company specializing in logistics and local delivery. Our mission is to provide you with a fast, reliable, and professional shipping solution — from our dedicated customer support team to our modern warehouses designed for maximum efficiency in parcel management.